Posted by JOEY ENGLISH
Thank you for the excellent design on my daughter's wedding ring and the custom piece you made for my grandson's birthday. It is the best experience and the best customer service ever. Thanks especially to David B.
Rexanne Mancarella Facebook
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SUBTOTAL
Shipping Costs
All online purchases shipped to the Domestic United States will receive FREE USPS First Class Shipping (approximately 3 business days)
Expedited Shipping available at the following costs:
$18 UPS 2nd Day Air (Insurance Provided, Signature Required)
$35 UPS Next Day Air (Insurance Provided, Signature Required)
Orders $750 +
FREE UPS 2nd Day Air (Insurance Provided, Signature Required)
**Goldsmith Jewelry Shoppe is not responsible for delays in shipping due to carrier services.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and post marked 30 days from day of receipt. Shipping costs will be deducted from amount refunded.
Refunds are available for online purchases ONLY.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@goldsmithjewelry.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Special Order Engagement Rings/Loose Diamonds and Special Order Wedding Bands
We do not offer returns on special order engagement rings and loose diamonds or special order wedding bands. These items will only be eligible for an exchange. Please contact info@goldsmithjewelry.com for more information.
Shipping Your Return
To return your order, mail it to: 1212 Lee Road Orlando, FL 32810
Customer will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance for valuable purchases as we do not guarantee we will receive your returned item.
We are happy to provide additional information, photos or even videos on pieces we offer. Just send us a message in the form below with any questions you may have.
